Learning Central

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Central to your engagement and learning, and to the delivery and assessment of the programme, is the virtual learning environment (VLE) operated via Cardiff University’s VLE system, known as Learning Central.

By accessing Learning Central you will be able to:

  • Access online learning and support resources
  • Complete online tasks and activities
  • Access online reading materials
  • Submit your assessments
  • View assessment feedback
  • Access learning group tools such as discussion boards and file exchange

Office Hours Support

Support with Learning Central is provided by IT Services, Monday to Friday from 9.00 – 17.00.

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Out of Hours Support

A reduced IT helpline service is delivered by Cardiff University’s IT Service Desk, Monday to Friday from 17.00 – 22.00.  Messages left on the number below, outside of these hours will be answered as soon as possible on the next working day.

Telephone: +44 (0)29 2251 1111

For further information about the out of hours IT helpline, please visit the following link: intranet.cardiff.ac.uk/students/directories/facilities/view/it-service-desk

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Learning Central Frequently Asked Questions

I cannot login to the Cardiff University Intranet or Learning Central.

Have you successfully completed enrolment? You should have received confirmation of enrolment from Student Records – if not you will need to finalise this process. For help and advice please contact Student Records:

Email: enrolment@cardiff.ac.uk

Tel: (+44) (0) 2920 876211 (Monday-Friday 9.00am-5.00pm).

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My username/password is not being accepted on the Cardiff University Intranet or Learning Central.

Are you sure your login details are correct?

Please check the automated email you should have received when you enrolled.

Alternatively you can reset your password online at the forgotten password service.

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I can login to Learning Central – but cannot see my modules.

This could be one of three reasons:

  1. If you have only recently enrolled it could take up to a week (for those enrolling late) for modules to appear on the Learning Central site.
  2. You may have completed enrolment successfully but omitted to confirm your modules – you will need to do this via Sims – for help and advice please contact Student Records:
  3. Please ensure that the ‘My Modules’ tab in Learning Central is expanded to display your modules, a collapsed tag will not display any of your modules.

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How do I change my Cardiff University password?

Perform the following steps:

  1. Login to Cardiff University password services.
  2. Select ‘Change password’.
  3. Choose your new password.

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I have forgotten my Cardiff University password, how do I reset it?

Perform the following steps:

Login to Cardiff University forgotten password services to reset your password.


Contact INSRV Connect:

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I am having trouble opening a PDF from Learning Central.

Perform the following steps:

Download and install the latest version of Adobe Reader from the Adobe website.

Refresh web browser with link to PDF.

If you still cannot see the PDF or you are being prompted to install Adobe Reader again:

Save the PDF to your computer (Ctrl+s or Apple+s).

Right-click on the file and select Open With, Adobe Reader.

More advanced help from the Adobe website.

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I cannot access a particular eBook via Cardiff University or the IOE Library/cannot login to the IOE site/Cardiff University online library.

Please contact the appropriate library representative:

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I can’t login to the University email.

You will need to contact INSRV connect:

Email: INSRVconnect@cf.ac.uk

Telephone: 029 20 874 487

More information from Cardiff University email webpages.

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How can I check if my browser is compatible with Learning Central?

Visit the Cardiff University browser checker.

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What are the Learning Central minimum system requirements?

Please visit Learning Central minimum system requirements.

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